Refund & Return Policy

Clear, transparent policies for digital downloads, file access, and customer satisfaction guarantee.

1. 14-Day Money-Back Guarantee (Defective / Missing Files)

Due to the instant download nature of digital products (Canva Links, Web Source ZIPs, Planners), purchases are generally non-tangible and irrevocable once accessed. However, we offer a 14-Day Full Refund Guarantee under the following conditions:

Eligible Refund Situations:

The digital download link or ZIP file is damaged, corrupt, or inaccessible.
The asset significantly differs from the product preview description.
Duplicate charge occurred due to a technical error during checkout.

2. How to Request a Refund

To request a refund or replacement asset, please email our support team at creatorvaultred@gmail.com with your Order Number (e.g., #CV-XXXXX) and a brief description of the issue. Our support team processes all eligible refund requests within 24–48 hours.

3. Replacement & Product Support

If you experience any technical issues opening Canva links or extracting Web ZIP archives, our support team will immediately re-issue fresh download tokens or assist you with asset setup.

Have Questions About Your Order?

Our dedicated customer support team is available 24/7 to assist you with download links or order replacements.

Contact Support Team

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